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Jobs at Yes-Africa Global Resources Company
Yes-Africa Global Resources Company, we are a global empowerment company committed to helping people take control of their personal and organizational goals.
Customer Service Representative

Location: Lagos
Experience: 0 year(s)
Course of Study:
Required Grade: Not Specified

Job Description
 
    Serves customers by providing product and service information; resolving product and service problems.
    Customer Service Representative Job Duties:
    Attracts potential customers by answering product and service questions; suggesting information about other products and services.
    Opens customer accounts by recording account information.
    Maintains customer records by updating account information.
    Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

    Maintains financial accounts by processing customer adjustments.
    Recommends potential products or services to management by collecting customer information and analyzing customer needs.
    Prepares product or service reports by collecting and analyzing customer information.
    Contributes to team effort by accomplishing related results as needed.
 
Skills and Qualifications:
 
    Customer Service
    Product Knowledge
    Quality Focus
    Problem Solving
    Market Knowledge
    Documentation Skills
    Listening Skills
    Phone Skills
    Resolving Conflict
    Analyzing Information
 
Method of Application
 
Applicants should send their CV's to: olujide.mayowa@yesafricaglobalresources.com

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